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About Our Services |
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14 Argyle Street
St Andrews
KY16 9BP |
1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
2. Whose products do we offer?
Insurance
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We offer products from a range of insurers for Life Assurance, Critical Illness Cover and Permanent Health Insurance.
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We only offer products from a limited number of insurers. |
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Ask us for a list of insurers we offer insurance from. |
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We only offer products from Paymentshield for buildings and contents insurance, and Accident, Sickness and Unemployment Cover. |
Mortgages
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We offer mortgages from the whole market. |
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We only offer mortgages from a limited number of lenders.
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Ask us for a list of the lenders we offer mortgages from. |
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We only offer mortgages from a single lender. |
3. Which service will we provide you with?
Insurance
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We will advise and make a recommendation for you after we have assessed your
needs for Life Assurance, Critical Illness Cover, Permanent Health Insurance, Buildings and Contents insurance, and Accident Sickness and Unemployment Cover.
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You will not receive advice or a recommendation from us. We may ask some questions to
narrow down the selection of products that we will provide details on. You will
then need to make your own choice about how to proceed.
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Mortgages
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We will advise and make a recommendation for you after we have assessed your needs.
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You will not receive advice or a recommendation from us. We may ask some
questions to narrow down the selection of products that we will provide details
on. You will then need to make your own choice about how to proceed.
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4. What will you have to pay us for our services?
Insurance
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No fee for Life Assurance, Critical Illness Cover, Permanent Health Insurance, Buildings and Contents Insurance and Accident Sickness and Unemployment Cover. We will be paid by commission from the insurer.
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You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.
Mortgages
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No fee – We will be paid by commission by the lender. |
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A maximum fee of £800 payable on completion, the exact amount of our fee will depend upon how complex the case is but is typically £300. We will also be paid commission fom the lender.
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A Fee of 1.5% of the loan amount payable upon completion and we will refund any commission received from the lender. As an example for a £120,000 mortgage our fee would be £1,800 (£120,000* 1.5% = £1,800) |
You will receive a key facts illustration when considering a particular mortgage, which will tell you about any fees relating to it.
Refund of Fees
If we charge you a fee, and your mortgage does not go ahead, you will receive:
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A full refund if the lender rejects your application.
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5. Disclosure of Shareholding.
Norwich Union Life, Friends Provident Life & Pensions Ltd each own 21%, the Standard Life Assurance Company own 23% and Aegon Distribution Holdings Ltd 20%, of the capital of Tenet Group Ltd, the parent company of Lifetime Insurance Mortgage Experts Ltd.

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